Body + Soul Fitness is committed to delivering a positive experience to our members and guests. If at any time, you are not completely satisfied with your experience, please speak with your club manager so that we may address any concerns you may have.
In the event that you require a refund at any time for any reason, the following policies will apply:
1. If a Member is entitled to a refund for membership and/or personal training, the refund shall be calculated based on actual sessions and/or membership usage.
2. In the case of membership, only whole months of membership will be refunded. If a member requests a refund part way through a month, then that month is considered to have been used, and is non-refundable.
3. In the case of personal training, a session that has been used is non-refundable.
4. A refund is calculated by:
a. Multiplying the number of sessions and/or months used by the cost per month and/or per session at the then current rate for the months and/or for the sessions used. In no event shall the cost per month and/or per session be less than the cost per month and/or per session paid by the member at the time of purchase;
b. Subtracting the total amount calculated in 17a from what has already been paid by the member;
c. All calculations are subject to applicable taxes.
5. All refunds will be issued within 30 days by the method of payment used for the purchase.